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Countersoft aiming for one-stop task and project tracking with Gemini 5 Release


By SD Times Newswire
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September 4, 2012 —  (Page 1 of 2)
Gemini 5 has been a ground-up development that was driven by a common challenge faced by enterprises: deploy a single tool for task and project tracking that can be used by software development teams, help desk, project manager, QA teams and anyone else requires project participation.

“Over the years we’ve listened to our customers who put Gemini to a wide variety of uses - ALM, help desk management, email-to-ticketing, project management, procurement, job management, consulting engagement control and more.”
“People are growing tired of running multiple tools for team and project collaboration. We’ve all seen an explosion of such tools but they suffer from the same problem: narrow, niche focus. Typically, software development teams will deploy an Agile or Scrum planning tool and the QA guys will deploy their own Issue Tracking tool. Up until now, no single tool has had the depth of capability to go across multiple teams and solve those hard departmental process challenges.” says Harvey Kandola, founder and CEO of Countersoft.

“Every team has their own way of working and their own processes. If your tool of choice doesn’t cater for multiple working methods then you will hit process friction. Different teams will simply look for tooling that works for them”, says Kandola. Gemini introduces best-of-breed Project Templates so different teams can set up projects that work the way they work. Central to this capability is the support for different taxonomy per project such as “Scrum” for agile projects, “Issues” for Issue Tracking projects.

“Gemini provides taxonomy per project because such tooling needs to respect each teams unique speak. There is only so far you will get by shoe-horning a regular issue tracker into different teams. That’s what we’ve been hearing from marketplace. So we designed Gemini 5 to ensure customers can consolidate all tracking and workflow across all teams, and dispense with multiple tools like Jira, FogBugz, OnTime, Rally, VersionOne, TeamPulse and Zendesk. The alternative is to continue investing and managing different tooling and then hope you can ‘connect the dots’ with initiatives like the Networked Help Desk. But in practice people would much rather settle on a single tool than hunt for tool connectors.” concludes Kandola.




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