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Sun lengthens paid support in Java SE update


By Robert Mullins
April 7, 2008 — 
Sun Microsystems is releasing today Java SE for Business. It offers up to 15 years of paid support, more than twice what’s offered now, but for its free quarterly updates, the length is reduced to three years.

The Java SE for Business platform paid subscription offers three levels of support and is renewable annually, Sun said. The Standard support package sells for US$10 per employee per year; Premium sells for $11 and Premium Plus for $12.50.

The change in business model is intended to offer customers choice, said Bill Curci, Sun’s product marketing manager for Java SE. “We want to encourage customers who want to continue getting free support to migrate and stay current with the latest release families. Or, if they would rather stay on these families longer, to offer them that option for a subscription.”

Sun has found that some Java users have older versions embedded in their IT infrastructure that they don’t want or need to upgrade, while others, especially developers, want to upgrade to the latest version and don’t need six years of quarterly updates, Curci explained.

Java SE for Business will be distributed to customers by ISVs, service providers and system integrators.

Customers who choose the Premium or Premium Plus subscriptions also get biweekly updates with fixes that customers can implement if they so choose, said Roger Calnan, Java SE director for sustaining and support.

“Historically, we would give the fix to [enterprise] customers themselves, but for ISVs and others, we used to do fixes on an ad hoc basis. We need to do that in a more consistent manner,” Calnan admitted.

Premium Plus subscribers also get custom support for fixes they seek, based on their specific needs. There will be an extra charge for the fix itself, but it will be supported under the $12.50 plan, said Curci.

“We have a reasonable volume of customers who are running on an older update of a release and might need a fix urgently before they can upgrade to the latest revision,” he noted.

Java SE for Business is available for systems running Red Hat Linux, Sun’s Solaris 10 and Windows operating systems, but, as a way to entice customers to adopt Solaris, the support is included at no additional cost for Solaris users.


Related Search Term(s): Java, Sun


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