David Rubinstein: What’s Happening NOW?
August 15, 2007 —
(Page 1 of 2)
IBM, it appears, is getting real about real time.
Its June announcement of its intention to acquire Telelogic, when completed, will give IBM a strong foothold in the automotive, aerospace, defense, medical and telecommunications industries. Its July announcement of its intention to acquire DataMirror, when completed, will ensure that information gained from those traditionally closed systems can be used in a number of different ways.
And IBM can now go into those customers to show them how to merge their embedded systems data into other enterprise IT systems, according to Voke principal analyst Theresa Lanowitz.
Say you’re an insurance adjuster looking at a vehicle that has suffered damage in a crash. Currently, you need a Tablet PC or a handheld device, which must be synchronized with a main system, and the data must then be downloaded. There is no ability to track anything else.
But maybe you, the adjuster, have four calls that day, and you need to keep track of your hours worked. With real-time data integration, you can get the names of the vehicle owners and the location of the vehicle, and tie into the human resources system for hours worked.
“In the past, data coming out of these disparate systems could not be used in other ways,” Lanowitz said.
There are potential downsides for putting real-time technology into practice. For example, in late July, New York City taxi drivers began a series of protests that could result in a September strike over the push to mandate the installation of a GPS system in each car. This, of course, would help dispatchers locate cabs for customers, monitor trip lengths, and return forgotten items to riders.
The drivers, though, believe the GPS systems will be used to track their whereabouts. One cabbie said he would feel like a dog on a leash if tied into dispatch via GPS.
The city’s Taxi and Limousine Commission has vowed it is not using the technology to track riders, that it is only capturing data from an electronic trip sheet, which is similar to the ride sheets drivers have been filling out on paper for decades. When the cabs are off-duty, a spokesperson has said, the systems will not be feeding data to TLC.
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