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Analyst: Support Lagging For Red Hat App Stack


By Alex Handy
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October 15, 2006 —  Red Hat now stands on top of JBoss, and is reaching further up into the stack. In mid-September, the company released the first version of its new integrated application stack, which includes the JBoss application server, JBoss Hibernate, Red Hat Linux and other pieces of the LAMP puzzle, including Apache, PHP and a choice of SQL databases. The stack includes support and service contracts that will give subscribers access to updates and technical support.

Yet the company still has to overcome issues around the quality of that technical support and others involving the merger of the QA and test teams resulting from Red Hat’s April acquisition of JBoss.

Forrester Research analyst Michael Goulde said that Red Hat’s technical support is usually good, but the company has yet to prove itself on the JBoss side. He added that not all of the customers he had spoken with were pleased with the quality of their technical support.

Goulde said that the move makes sense for Red Hat. “There’s no one else who will [move up the stack] in a credible fashion,” he said, noting that Novell’s offering is not tied to an application server. Currently, Novell offers strictly LAMP stacks with no application-specific tools, like Hibernate or JBoss. While Novell does offer its own application server, Extend, the company has not marketed a cohesive stack based around the Extend environment.

Todd Barr, director of enterprise marketing at Red Hat, said Red Hat still is integrating with various JBoss departments for better effect.

“One of the areas of integration from a Red Hat perspective—and we’re only about 100 plus days into this—is the combination and standardization of our QA and test teams,” said Barr. He went on to state that the JBoss support team is being remolded in the image of Red Hat’s enterprise Linux support team. “We’re applying those same principles to the JBoss product line. Ultimately, over time, this should raise the quality of all of our components.”

The company has created rhstack.108.redhat.com, a news and information site designed for developers.

The stack costs US$1,999 per server per year for up to two CPUs, and $5,499 for four CPUs. Round-the-clock support and service costs $8,499 per server.




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