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Veritas’ i3 Uncovers True Source of Errors

By Yvonne L. Lee

November 15, 2004 — Veritas Software Corp. has begun shipping a version of its i3 performance management software that adds the ability to track application availability and to correlate events happening in various parts of the overall application.

Errors may occur in one level of the program, such as the network, the application server, the database server or the storage hardware, but they may manifest themselves in another level, said Tom Mulvehill, product line manager.

A new feature, which Veritas calls SmartLink, uses data gathered from agents collecting information across those various areas, and uses several algorithms to hone in on where the problem actually lies, he said.

“A lot of times, you’ll identify a problem on one tier. You think the problem is in the J2EE tier, but it’s actually in the database,” he said, adding that SmartLink allows users to correlate information across the layers to determine the root cause of an error.

The software also can use information collected from the agents to provide suggestions for tuning the application. It is designed to monitor application performance, as well as the performance of the component parts, and to “decompose that in context,” Mulvehill said.i3 7.0 costs US$2,300 per processor.

Other new features include the capability to check application availability and to manage service levels, the ability to discover code changes and the ability to discover usage patterns.

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