What Gets Measured, Gets Done: How the Right Measures Drive Better Engineering
Performance measurement has permeated almost every aspect of a modern business. The IT industry has played a crucial role in the ability to measure everything from financial results to social media sentiment, and turning this into useful information to report back to stakeholders, and to use for driving the business.
As you’ll read in this paper, it is peculiar to see how performance measurement has had a limited role in measuring and managing the discipline that has advocated it so much: the area of information technology itself. Sure, there are endless reports on system performance, and on IT operations, but what about the core of IT? Engineering and system development?
Despite tradition, we certainly can measure, and we can do it right – read the paper to learn more!
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