Crittercism adds network, service monitoring to APM solution
March 12, 2013 —
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Mobile app-monitoring startup Crittercism today announced the beta availability of two new service components to its existing mobile application performance-management (APM) software. The solution, once limited to reporting on crashes, errors and the like, will soon report on a mobile app’s performance as it relates to network conditions and third-party cloud services.
“[The new part of the company’s APM solution is] the part that expands our transaction tracing to include a mobile app’s interactions with its network, with external cloud services, if it makes any HTTP requests or any other type of network requests—basically how it interacts with the outside world,” said Andrew Levy, Crittercism’s CEO and cofounder. “That part of our platform is going into beta. It’s full transaction tracing, everything from application launches, errors, crashes.”
The components are expected to be released to general availability at the end of April.
Why this solution, and why now? “There was really a big rush to build and to monetize on mobile,” said Levy. “Now that real businesses and revenue have emerged, they need the same type of infrastructure services that they would expect on their enterprise application stacks. That’s where we come in. It’s about giving engineering teams a handle on the user’s experience while they’re using their mobile app.”
The demand for this is only growing, Levy said. “You hear a lot about fragmentation. There are way too many hardware and software permutations that companies need to test on,” he said. “That’s why we don’t focus on testing. We have an end-user performance-management agent that the engineering teams integrate to really give them a real user view of what’s going on in their apps.”
When it comes to fragmentation, it’s not just about Android, Levy said. “It’s a little bit of a misnomer that on iOS there’s no fragmentation,” he said. “In the recent past, there have been at least three updates to iOS. And historically, we’ve seen about one update a month. And they are releasing a wider array of devices now. So, in terms of both hardware and software, there is a fragmentation story there.”