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Fujitsu gives BPM users a helping hand


By David Worthington
November 23, 2009 — 
Fujitsu's Interstage 11 BPM suite, released in November, allows users to veer off of business processes with unstructured activities without having to contact IT, and it analyzes work to help managers make decisions.

The ad hoc activities, which Fujitsu refers to as "dynamic tasks," are recorded, and can be adopted as a standard procedure at a later time. "Business users are no longer chained to processes the way they were initially modeled," said Fujitsu senior product marketing manager Amita Abraham.

The Fujitsu BPM engine interprets business processes directly and is used to enable the dynamic activities, explained Keith Swenson, vice president of research and development at Fujitsu.

Other changes in Interstage 11 are the introduction of a unified dashboard and an RSS task-delivery system, as well as performance-based task recommendations, the ability to predict performance, and process pattern discovery.

The dashboard is a repository for all of a user's alerts, KPIs, processes, reports and tasks. It is personalized and provides a side-by-side comparison of charts. Tasks can be delivered through an RSS feed so that it is no longer necessary to log in to view assignments.

Work history, including who has the most experience with a particular task, who has had the most deadline extensions, and who is the fastest, is used to identify who is the right person for a task. Interstage takes present-day workload into account when it gives its recommendations.

Work history is also used to help organizations formulate more-realistic customer service-level agreements, said Abraham. Alerts and notifications are based on historical process performance.

The data is used to forecast tasks that an employee is likely to be assigned in the future, enabling managers to be more informed when they allocate work to team members, she added.

Process wikis and a threaded comment feedback system help managers outline best practices and reuse process snippets, Abraham said.

Interstage can help organizations fine-tune processes through analysis using process pattern discovery. Pattern discovery gives managers the ability to standardize on hybrid processes, which merge human interactions with business content, data and processing from IT systems, according to Fujitsu.

Version 11 is available either on-premises or as a multi-tenant cloud service. Fujitsu manages its own cloud data centers, and it has 85 located worldwide, said Swenson. It is also being made available to partnered solution providers.


Related Search Term(s): BPM, Fujitsu


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