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Elementool's Bug Tracking Adds Unlimited Fields


By Yvonne L. Lee
May 15, 2004 —  Elementool Inc., a service provider that offers Web-based bug-tracking, time-management and help-desk software, in April added a premium service with more storage and the ability to create an unlimited number of report fields.

The New York company's offerings compete against Tortuga Technologies Pty. Ltd.'s OziBug service and BugCentral Inc.'s BugCentral.com, as well as against bug-tracking software that isn't remotely hosted, said CEO Yaron Sinai. Elementool can help improve communication between research and development and quality assurance and customer support because it has both bug-tracking and help-desk services, Sinai said.

"Some customers wanted an option to add more fields," Sinai said.

For example, he said, some companies may have products running in complex environments or in more than one operating system and may need to track the specific parameters of where the bug was found.

"With the other packages, you can have 19 fields. In the premium package, you can add as many as you want."

Another feature of the US$79 per-month premium service is that it has a message board for communicating about the status of bug fixes.

"Sometimes, [organizations] have their teams in different locations and they need to communicate," Sinai said. "By using the message board, you can type the messages that you want to be seen by the other teams."

Elementool Bug Tracking 4.5's premium package will let users upload larger files. The professional version, previously the high-end model, will let users upload attachments as large as 250KB. The premium version will let them upload files of 1MB.

Two other new features in the premium service are the ability to customize information that appears on the welcome page, and dynamic reports that make changes to the status of several issues-bugs or potential problems-at the same time.

In addition to the premium version, Elementool offers a free basic version that is supported by banner ads and stores as many as 200 issues, a $39.99 per month advanced version that will store as many as 2,000 issues, and the $59.99 pro version, which stores an unlimited number of issues.


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