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            iphoneapp GET THE APP!

OC Systems Finds Root Cause of App Failures


By Alan Zeichick
September 15, 2001 —  There's nothing as frustrating as getting a bug report-especially on a bug that crashes an application-without being able to reproduce it. Core dumps, error messages and other diagnostic aids don't go far enough, according to OC Systems Inc.

The company claims that its RootCause diagnostic system, newly ported to Windows from Solaris, acts like a flight recorder for C++ and Java applications running in the field, sending crash data back to developers, and can help companies find the cause of application failures more quickly.

"Because it works at runtime, [RootCause] provides the ability to trace the entire application, even dynamically generated code," said Oliver Cole, president of OC Systems (www.ocsystems.com), in a statement. The information captured by RootCause also includes information outside the app, including hardware, network, database, middleware and operating-system code, according to the company, and generally impacts performance by between 1 percent and 5 percent, depending on which runtime events and data the tool is instructed to trace. The crash reports are automatically sent back to the developers via e-mail or FTP.

The company has released a beta of RootCause for Windows NT/2000/XP clients, and the software will be generally available in October, at a price of $1,795 for one developer and one server; according to company spokeswoman Judy Schramm, a typical installation, including runtime fees, would be at least $35,000 per application.


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