Sybase Ships Natural Language for Mobiles
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By P. J. Connolly
December 1, 2007 —
It’s no longer good enough for speech recognition applications to require that users conform to their logic. Free-form interaction is the next step, and Sybase’s work in that direction is starting to pay off.
Sybase’s mobile messaging and content delivery subsidiary Sybase 365 announced on Nov. 12 the immediate availability of Answers 365, a natural language service designed to allow users to interact with service providers’ automated systems, in their own words.
“Answers 365 makes A2P [application to person] applications accessible to mobile phone users in the same way that the graphical user interface made computers widely accessible during the rise of the PC,” explained Marty Beard, Sybase 365 president. “Consumer adoption is always dependent on making a technology or service user-friendly.”
Answers 365 starts with the Answers Anywhere platform from Sybase iAnywhere, and pairs it with the mobile messaging infrastructure of Sybase 365 to create what the company calls a “unique” value-add service. Sybase 365 claims that Answers 365 can comprehend common misspellings, multipart queries and synonyms, which if true might put it ahead of some human customer service representatives. Pricing for the service begins at US$6,000 per month.
The company also announced that its iAnywhere subsidiary and Toyota InfoTechnology Center Co. have been awarded joint patents on techniques improving upon open conversational speech recognition interfaces. The two patents are “the result of years of effective, practical joint research between Sybase and Toyota ITC,” explained Sybase iAnywhere senior director of engineering Babak Hodjat. The patents rely on Answers Anywhere to provide much of the back-end plumbing that supports free-form speech interfaces.
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