SOA in 3D: Real-time visibility with the ability to act
May 1, 2012 —
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Actionable and in the circuit. These are at the heart of what Progress Software’s Hub Vandervoort calls responsive process management. And that underlies his notion of real-time SOA in 3D.
“If you think of process, like a BPM diagram, it’s a 2D canvas that shows you one process at a time, like a Visio diagram,” he said. “But in fact, if my business is made up of many of these, and I stack them up like a card deck, I need (something) like a V axis to drill through that card deck and see the cross-process to understand how they’re interacting with one another.”
The idea is that information needs to be received in real time to be actionable, but even then, it’s not actionable unless you’re in a place to do something about. Usually, he noted, business intelligence surfaces information in a timeline that isn’t actionable: You get a report at the end of the day or month. That allows you to change your process in the future but leaves you unable to act on something like a sales opportunity that was missed. He gave the following example:
“If I got a report 5 picoseconds after a patient has died that he was having an irregular drug interaction, the report is lightning fast but the guy’s still dead, right? I need the information in a timeframe that I can actually do something about it. But that’s visibility. If I can’t actually do something about it, even if it’s actionable information, if I’m not in a place where I can stop it, it’s really not real time yet.
“The other half of real time I always assert is you have to be in the circuit. The metaphor is that if I’m watching cars drive around a racetrack at 150 miles an hour, I can take a picture of one that was about to spin out and it would fully develop over my LCD screen. The problem is I’m siting up in the stands, I’m not down in the driver’s seat where I can do something about it. Unless you’re in the circuit, even actionable information isn’t real time enough.”
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