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Guest View: Contrasts in embedded systems



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September 1, 2010 —  (Page 1 of 3)
Are you familiar with the contrast effect? If not, you had better start paying attention to it, because it will determine the success of your next embedded design.

The contrast effect occurs whenever you experience two similar but unequal phenomena within a short period of time. For instance, have you ever visited an electronics store and been impressed by the sound of a home theater system—until the salesperson played the same soundtrack through an even better system? Chances are, the first system suddenly seemed unworthy of your credit card. That’s an example of the contrast effect.

The contrast effect influences our perception (and thus our judgment) of everything we come across, including sights, smells, tastes, temperatures and even people. We may find someone attractive, but the minute an even more attractive person walks through the door, our standard of beauty becomes a little more exacting.

So here’s the thing: When designing your next embedded system, you must anticipate what customers will compare it to. Naturally, they will compare it to similar products in the market. But if your system has any kind of user interface, they will also compare it to the smartphone—or smartpad—sitting in their hand. And they’ll make this comparison even if your system has nothing to do with texting, messaging, e-mailing or Facebooking.

Surprising? Not really. Every time one of your customers picks up a smartphone (which could be dozens or hundreds of times a day), he or she becomes more conditioned to the user experience it delivers. And the more conditioned they become, the more they expect a similar experience in other systems—and the more they miss that experience when a system doesn’t provide it.

An anecdote is in order. Recently, a colleague of mine saw an engineer attempt to use a pinch-and-spread finger gesture on the display of an oscilloscope. The engineer was so conditioned by the multi-touch interface of his smartphone that he unconsciously expected his oscilloscope to support the same form of interaction.



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